Air Cargo Claims Handling & Procedures (2 days)

Time frame Topic Sub-topics
Day 1    
09:00-10:30 Welcome  
  Self Introduction  
  Course Introduction Smoke free building
    Course Administration
    Briefing for Exam
    Course Objectives
  Group Discussion and Brain Storming Causes of Cargo Damage
    Causes of Cargo Missing
10:30-10:45 Morning Break  
10:45-11:30   What is Warsaw Convention and Hague Protocol?
    How to protect our company’s interest?
    What kinds of document will constitute a claim?
    What is the time limit of a pre-claim?
    How to assess a claim?
    Any preventive measures?
11:30-12:30 Part I  
  Introduction to Legal Instruments Warsaw Convention 1929
    Hague Protocol 1955
    General Conditions of Carriage for Cargo (G.C.C.)
    Conditions of Contract
    Montreal Convention 1999
    Local Law
12:30-14:00 Lunch  
14:00-15:15   Information of Air Waybill
    Carrier’s liability limit
    Calculation of 250 French Gold Francs
    To USD20
    Conversion 250 French Gold Francs to local currencies
    Special Drawing Right and conversion rates to local currencies
    Time limit for Pre-claim under W.C,
    HP, G.C.C.
15:15-15:30 Afternoon Break  
15:30-16:00 Part II  
  Application List of countries which signed the
    International Convention
16:00-16:15   Exercise 1
16:15-16:45   How to assess offer amount?
    Calculation of carrier’s liability
16:45-17:00   Exercise 2-3
Day 2    
09:00-09:30 Part III  
  Documentation Supporting documents for a claim
    Functions of Air Waybill
    Functions of House Air Waybill
09:30-10:30 Part IV  
  Pre-caution Shipper’s right of disposition
    Types of claims
    Objective of Survey
    Consequential loss
    Concealed Damage
    Difference between carrier’s liability and insurance
    Declared Value for Carriage and Valuation Charges
10:30-10:45 Morning Break  
10:45-11:15 Part V  
  Claims Handling Procedures Points to observe and how to handle a claim
    Documents in pre-claim
    Documents in formal claim
    Pre-claim handling flow chart
    Formal claim handling flow chart
    Claims settlement recovery
11:15-11:30 Part VI  
  Claims Prevention Monitoring any unusual trend of claims
    More communications with ports and understand their situation
    Compile statistics for claims report
    Attend cargo claims prevention seminar
    Give directions for rectification of adverse situation
    Group discussion and suggestions
11:30-12:15 Part VII  
  Cases Studies for group discussion Case 1
12:15-12:30   Case 2
    Human Factors
12:30-14:00   Lunch
14:00-17:00   Examination