Air Cargo Claims Handling & Procedures (2 days)

Time frame Topic Sub-topics
Day 1
09:00-10:30 Welcome
Self Introduction
Course Introduction Smoke free building
Facilities
Course Administration
Briefing for Exam
Course Objectives
Group Discussion and Brain Storming Causes of Cargo Damage
Causes of Cargo Missing
10:30-10:45 Morning Break
10:45-11:30 What is Warsaw Convention and Hague Protocol?
How to protect our company’s interest?
What kinds of document will constitute a claim?
What is the time limit of a pre-claim?
How to assess a claim?
Any preventive measures?
11:30-12:30 Part I
Introduction to Legal Instruments Warsaw Convention 1929
Hague Protocol 1955
General Conditions of Carriage for Cargo (G.C.C.)
Conditions of Contract
Montreal Convention 1999
Local Law
12:30-14:00 Lunch
14:00-15:15 Information of Air Waybill
Carrier’s liability limit
Calculation of 250 French Gold Francs
To USD20
Conversion 250 French Gold Francs to local currencies
Special Drawing Right and conversion rates to local currencies
Time limit for Pre-claim under W.C,
HP, G.C.C.
15:15-15:30 Afternoon Break
15:30-16:00 Part II
Application List of countries which signed the
International Convention
16:00-16:15 Exercise 1
16:15-16:45 How to assess offer amount?
Calculation of carrier’s liability
16:45-17:00 Exercise 2-3
Day 2
09:00-09:30 Part III
Documentation Supporting documents for a claim
Functions of Air Waybill
Functions of House Air Waybill
09:30-10:30 Part IV
Pre-caution Shipper’s right of disposition
Types of claims
Objective of Survey
Consequential loss
Concealed Damage
Difference between carrier’s liability and insurance
Declared Value for Carriage and Valuation Charges
10:30-10:45 Morning Break
10:45-11:15 Part V
Claims Handling Procedures Points to observe and how to handle a claim
Documents in pre-claim
Documents in formal claim
Pre-claim handling flow chart
Formal claim handling flow chart
Claims settlement recovery
11:15-11:30 Part VI
Claims Prevention Monitoring any unusual trend of claims
More communications with ports and understand their situation
Compile statistics for claims report
Attend cargo claims prevention seminar
Give directions for rectification of adverse situation
Group discussion and suggestions
11:30-12:15 Part VII
Cases Studies for group discussion Case 1
12:15-12:30 Case 2
Human Factors
12:30-14:00 Lunch
14:00-17:00 Examination